Returns & Exchanges Policy

At Nomura Tailor Online Store, we strive for complete satisfaction with your home and textile purchases. If your fabric or home goods arrive damaged or incorrect, we offer a straightforward return process within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and photos of the item to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all tags and labels remain attached to the fabric or home accessory.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.